Level of Service You Can Expect From Paradigm Reinstatements

Service is a subjective issue. Speak to one person and you’ll hear that a certain shop or service provider rates well, and speak to another and you might get another story all together. That said, at Paradigm Reinstatements we’re proud to have, and have had over the years, a consistently high level of customer satisfaction. But that doesn’t happen by accident.

Helping you when you’re in distress

When people come to us, they’re typically in a distressed state. They may have experienced fire or water damage, or they might be frustrated because they can’t locate and fix a leak despite having had an array of trades through their home.

Let’s just say when people come to us, they’re not in the happy state of mind that they’re in when they go to the hairdresser or take a trip to the travel agent to book their annual family holiday. When people get in touch with Paradigm, they’re normally stressed, frustrated and feeling out of control. But we understand. At Paradigm we make it our priority to welcome them and help them feel safe as quickly as we can.

Putting your mind at ease

Right from the first call, we aim to put our clients’ minds at ease and make it clear to them that they’ve found the right solution to the problem they’re facing. We know how important it is that we speak your language and not use insurance or construction-speak. That said, we also know that our clients need to know that they’ve found a professional that can help them achieve exactly what they need to achieve. That’s why all our staff are trained to deal with every enquiry with the utmost professionalism and care.

When it comes to getting your claim moving or your issue resolved, we’re equally professional and proficient, yet always friendly. We know that dealing with insurance companies or finding solutions to problems in the home can be fraught with stress for everyone involved and we make it our business to take the pain away.

Trust and confidence

Trust and confidence are at the core of everything we do. And that is why, when you work with us, your passage through your insurance claim to end result is a whole lot smoother and more stress-free than when you try to do it yourself.

So, the bottom line is, no matter why you find yourself in the situation that you need the services of Paradigm Reinstatements, you can rest assured you’ll get a warm welcome and a level of service that will have you recommending us to your friends and family in the future.

If you’re in a situation where you need help with an insurance claim or need reinstatement work done, or if you just have a small water leak that you can't trace, get in touch and experience our great service for yourself.